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Decreased income from lost tips has a disproportionately negative impact on lower-wage workers – room attendants, valet, bellman, and other tipped employees in the hotel industry -- who rely on those tips to supplement their earnings. 

Managers and owners must address this growing crisis with its most at risk employees. 

We understand that owners and managers like hoteliers are faced with tough decisions when it comes to your staff and compensation. and in the today’s increasingly cashless society, employees are taking home less.

When forced to make cuts, the only levers are to cut pay or reduce the workforce, both of which results in higher turnover and lowered satisfaction for both your employees and as a result, for your guests.

The high cost of turnover

The cost of turnover adds up quickly in the hiring and training of employees such as housekeepers. A poor hire and poor training can lead to a bad review. Businesses like hotels can no longer afford to look the other way. The effect on the bottom line is not the only problem. Low morale and motivation leads to poor service quality, increasing the likelihood of negative online reviews and attrition as employees leave for higher wages.